The are some cases where Network Security & Settings may cause issues regarding retrieving data from CustomShow Online. In instances such as this, it is necessary to send debugging information to Sales Graphics so that we can properly troubleshoot the issue(s) present.
The following outlines the steps required to retrieve debugging information:
The following is a summary of the steps to perform to get it working with CustomShow Viewer:
- Download Flash Debug Player from: http://www.adobe.com/support/flashplayer/downloads.html
- Be sure to choose the correct platform (Mac vs. PC)
- FireFox, Chrome, and Safari: Choose the "Plugin content debugger"
- Internet Explorer: Choose the "ActiveX control content debugger"
- Install the downloaded Flash Debug Player
- Verify the debug player: http://www.adobe.com/software/flash/about/
- Right-click on the "Adobe Flash Player Sucessfully Installed" banner
- If you see an option for "Show Redraw Regions", then you have successfully installed the Flash Debug Player
- Save the attached 'mm.cfg' file (Download - RightClick and "Save As") to the following location:
- Windows 2000/XP: C:\Documents and Settings\username
- Windows Vista/7: C:\Users\username
- Mac: /Library/Application Support/Macromedia/
- Launch CustomShow Viewer in debug mode: http://app.customshow.com/viewer?launchDebug=true
- Log In, when the app window opens up, the title of the window should say "CustomShow Viewer (debug)"
- Locate the 'flashLog.txt' file
- Windows 2000/XP: C:\Documents and Settings\username\Application Data\Macromedia\Flash Player\Logs
- Windows 7: C:\Users\username\AppData\Roaming\Macromedia\Flash Player\Logs
- Mac: /Users/username/Library/Preferences/Macromedia/Flash Player/Logs/
- Once any debug logs are collected, you will want to re-install the non-debug Flash Player.
- Download and run the installer: http://get.adobe.com/flashplayer/