Why is my movie slide appearing as an image?

When a user uploads a movie file to a SlideShow, the movie is processed by an Encoding Server for CustomShow. This process takes time depending on the size of the movie file.

Generally, Movie Files convert at the following rate:

  • 10-50 MB: ~10 minutes
  • 50-100 MB: ~15-20 minutes
  • 100MB+ : ~15-30 minutes

Once the movie file is converted, the SlideShow will be automatically updated to utilize the video file.

Simply refresh the page viewed to observe the movie's playback.


After a movie file is converted, the uploader should receive an e-mail notification.

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